Administration Assistant

Who we are

Ghosh Medical Group is Liverpool’s leading private medical company. We have expanded and are settling into our brand new clinic offering private medical, surgical, pharmacy and aesthetic services in the heart of Liverpool’s medical district – Rodney Street.

What you will be doing

Providing a friendly, welcoming and efficient service to all patients, in line with our vision and values on customer satisfaction

Undertaking front of house duties, including meeting, greeting and attending to the needs of patients to ensure a superb customer service experience

Assisting in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible

Assisting in keeping the hospital clean and tidy at all times

Undertaking general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area

Undertaking all training as required (eg, first aid, health and safety, customer service)

Undertaking any other ad-hoc duties relevant to the post, as and when required

Administering the general petty cash system and float in an accurate manner

Complying with all CQC regulations

Ensuring the best experience of all patients

What you need for the role

Great customer service skills

Enthusiasm to learn new services and roles

Fast learner

Previous customer service experience is desirable

Ability to work under pressure

Ability in solving problems

Experience with MS Office/ Apple software and CRM systems

What can you expect

Be part of an exciting, dynamic team

Full Uniform

Multiple training opportunities

Employee benefits inc. Cycle sheme and pension

COVID-19 considerations:
As we are a medical practice we are continuing with all COVID-19 requirements such as masks, social distancing, screens and temperature checking.

All applicants must have full COVID-19 Vaccination status.

Reference ID: Admin

Job Types: Full-time, Permanent

Salary: £21,840.00 per year